TERMS & CONDITIONS
When you order from our webshop you agree to accept our terms and conditions written below. Please read our terms and conditions before you order
The conditions for sale do not relate to the conditions applied in a store that sells products by Snedkersind. Danish law shall apply to any purchase made in the webshop. However, absolute national legislation may apply upon delivery outside of Denmark.
Snedkersind reserves the right to change the prices, product specifications, availability of our products and our terms and conditions at any time, without prior notice.
HOW TO SHOP
After your purchase is complete, you will receive an automatic e-mail order confirmation.
We reserve the right not to deliver in the case that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
For wholesale inquiries, please contact us at made@snedkersind.dk for further information.
PAYMENT
All prices are shown in DKK. The prices on the website are inclusive tax (VAT 25%). Shipping cost will be added at checkout.
We accept the following creditcards: Visa (credit and debit cards), MasterCard (credit and debit cards)
SHIPPING & DELIVERY
We ship from our workshop within 5 days, and a standard shipping takes 2-5 working days, depending on your location. Unfortunately we only ship to Denmark at the moment. If you wish to shop from a country that is not on the list or have any questions, please contact us at info@akikokenmade.dk
RETURNS
You have the right to regret your purchase within 14 days.
The right of withdrawal expires 14 days after the day you initially received your purchase.
Note: Christmas presents can be returned until 7 January.
You must write us an email within 14 days of receipt if you wish to withdraw your purchase:
made@snedkersind.dk
After having contacted us you have 14 days to return the product to the following address:
Snedkersind
Sillebjergvej 14
8740 Braedstrup
Denmark
Please note that you cannot regret your purchase by denying receipt of the product.
Unclaimed packages will be returned to us and the relevant shipping cost (sending and return) will be invoiced to the customer.
The item should be returned unused and in the original packaging. Returns that are damaged, soiled or altered will not be accepted.
Postage as well as any other expenses in relation to the return must be paid by the costumer.
When returning an item, you must pay the total cost of returning the item. Upon returning you are fully responsible for the item being wrapped securely to avoid damage while they are in transit.
The full responsibility for the product is yours until the product has been safely delivered to us on the return address. We do not accept responsibility for items lost in shipping when returned therefore we recommend you keep a receipt with a tracking number as proof that the package was sent.
As soon as we have received and accepted the return, all items will be credited to the credit card used. The shipping charges will not be refunded.
Please note that it can take up to 10 business days for the refund to appear in your account.
CLAIMS
Please contact us if your purchased item has a defect or is an incorrect item.
You should inspect all goods you have received to ensure the delivery corresponds to the order, and that all items are undamaged.
If there are any issues with the order at the time of receiving, you should inform us without any delay, so we can correct the order. We ask you as detailed as possible to describe the problem. You are welcome to send photos.
You can make your claim within 24 months from time of delivery by addressing us at made@snedkersind.dk
If your complaint is legitimate, we will refund your purchase and reasonable freight costs. If the claim is not valid you will pay the delivery costs yourself as well as the cost of re-delivery to you.
The package must be sent to:
Snedkersind
Sillebjergvej 14
8740 Braedstrup
Denmark
Remember that the goods always must be sent in secure packaging and to get a receipt of mailing. Save this receipt including information on freight cost as well as any track and trace number.
If we cannot agree on the handling of the claim you may file a complaint to the EU Online Dispute Resolution. If you want to make use of the EU Online Dispute Resolution you can use this link: ec.europa.eu/odr
Danish law shall apply to any purchase made in the webshop. However, absolute national legislation may apply upon delivery outside of Denmark.
DISCLAIMER
Wood is a natural material that might changes in color with use and sunlight. We see this as a part of the materials beauty, and not as a defect. We do not take responsibility for the material’s natural ways. We cannot be held responsible for misuse or for products that are not taken care of according to our instructions. Please read our maintaines instructions carefully before use.
Images of products on our website are provided for illustrative purposes only and the actual products you receive may different - In grainpattern and color within the natural variations of the specific type of wood.
We cannot guarantee that all the items at the www.akikokenmade.dk webshop are in stock at the time of your order. In case the item you have purchased is out of stock we will contact you by phone or e-mail. We cannot warrant that the content of www.snedkersind.com is at all time free of inaccuracies or typographical errors.
We cannot be held responsible for delays or missed deliveries in case of force majeure, that being bigger incidents like natural disasters, war etc.
We may at any time change the content of the site and the items available in the product range.
COPYRIGHT
All rights to the brand “Snedkersind” are owned by the company Snedkersind. It is not allowed to use the brand, logo or the designs without prior written consent from Snedkersind.
Snedkersind has all the design rights of the products shown on the website, unless any other information is noted. Any production, marketing or sale of copies of the products is considered a violation of Snedkersinds intellectual property rights.
The copyright for texts and images provided on this website belongs to Snedkersind. Images can be used with proper references to the photographer and Snedkersind. It is not allowed to modify the material in any way or change the title of an image without prior written permission from Snedkersind.
Contact made@snedkersind.dk for further information on copyright and for photo access.
The website is owned by:
Snedkersind v/Kristian Frandsen Telephone: +45 30274988
Email: made@snedkersind.dk
VAT: DK38165283